Home | Services

Social Media Management

In today’s highly changing time, social media is no longer considered just an add-on. Smart organizations are embracing this marketing medium to build and connect with their target audiences, increase brand loyalty, sales and customer. Employ your very own team of social media experts via our social media management outsourcing to not miss out on potential sales and strengthen customer relationship in the digital market.

Social media we can manage:
• Facebook
• Instagram
• Twitter
• Youtube
• Viber

Back-Office

We have years of experience in optimizing business processes that enhance business efficiency and improved bottom-line functions, from data management, order management and refund to data processing, data entry, and other administrative duties.

Customer Care

Customer Care includes all aspects of the customer experience post-sale – including support, help and maintenance. For some organizations, this may include up-sell opportunities too. GICF has been providing inbound call center services for years. We provide outstanding customer support through phone, email, sms, social media and live chat.

Customers are serviced with utmost professionalism creating superior brand image for your business. If you choose to partner with us, we will present you diligent and meticulous professionals who sit with you and get a detailed training on your offerings so as to offer seamless customer service solutions. As one of the fastest growing homegrown BPO, we have been able to equip our infrastructure with the exceptional and latest tools that further ease the overall process.

Tech Support

The quality of support a technology customer receives is just as important as the quality of the product. There is an increasing dependency on technology, quick and efficient guidance to address issues is critical to maintain customer satisfaction and loyalty. In recent years, customer expectations have sky rocketed and every enterprise is forced to make all out efforts to offer various kinds of after sales tech support solutions to ensure customer satisfaction.

GICF provides a broad spectrum of technical support and help desk services. We are focused on achieving measurable and total customer satisfaction for your business. We recruit dedicated, technically trained teams on an integrated and multi-channel platform to provide comprehensive and strategic technical support.

Order Taking

Our 24/7 order-taking service caters to both local and international businesses. We have diligent experts, possessing ingenious communicational skills and unmatched fluency in understanding the bottom line of any business’s vision and objectives. These agents are backed by the highly-trained support management team that assures the on-time and accurate performance of every agent in the overall order taking process.

The all-time availability of our clients reduces the risk of any missed customer’ call or order, thus reducing the risk of getting the tagline of ‘bad service’. Regular training sessions are conducted to help our agents understand and implement sales techniques that add value to order taking operations. We also customize pricing models that fit your budget.
Contact Info

Phone:
PH (632) 7795 8500
US +1 315-417-5202
Email: info@gicf.ph

Address:
11F Robinsons Equitable Tower, ADB Ave cor Poveda Road Ortigas Center, Pasig City Philippines

Services

Customer Care Retention
Order Taking
Back Office
Technical Support
Social Media Management