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Established in 2015, and backed by domain and functional experts with an average industry tenure of over 15 years, GICF serves as a business catalyst that brings strong value propositions across its stakeholder partnerships – through targeted, flexible, and economical solutions that strive to secure and sustain enterprise-wide success objectives no matter the stage of a client’s business life-cycle.
One of most competitive IT-BPM Firms in the Philippines Global Integrated Contact Facilities, Inc. (GICF) is a medium-scale, diversified IT-BPM solutions GICF and its leaders have been privileged to forge client relationships with international and domestic top-tier MNCs, large-scaled businesses, and SMEs with operations across North America, Europe, and the Asia Pacific – managing varied scaled IT-BPM projects that simple-to-complex in nature.
Company culture means a lot more than it used to, especially in this age of technology. Successful tech companies are often celebrated for their uniquely designed, state-of-the-art workspaces and company perks but the culture of a workplace has to resonate emotionally with employees to make a successful company. Culture is more important than ever before in driving innovation, disrupting industries and creating a real competitive advantage. GICF puts a lot of emphasis on its people and strives to create a collaborative spirit and a sense of community among its workforce. Here at GICF, we are engaged, we use discretionary effort to go above and beyond our normal job requirements without being told to do so. GICF is extraordinarily successful because behind the scene, there is the leadership, vision and talent, and we are very proud to be a Filipino owned and lead company where “Malasakit” is still practiced and inculcated.
We also have a deeper appreciation of the customer mindsets and attitudes of customers that are heavily influenced by the day-to-day conditions under which they live. Coupled with our time-tested approach to trust-building and relationship management, this has led us to meet, if not exceed, client expectations. And this supports our commitment to genuinely help our clients realize their vision to extend the best customer interaction management services to its customers and the general public through enriching everyday communications and driving positive interactions in a manner that best serves their needs. We relentlessly engage in continuous process improvement and program expansion initiatives that drive operational efficiency, increased profitability, and added value to our clients' businesses – key factors that define our partnership successes.